Release Notes

Owned by Maksud Ul Alam
Last updated: Jan 12, 2021

CommEngine 8.8

January 11, 2021

What’s New in Version 8.8

  1. Email campaigns make it easy to reach segmented customers directly to their inbox.

  2. Now users can send SMS to any customer use our SMS campaign utilize the excel file.

  3. Our new AI-based automated profiler will enrich your customer's profile automatically grabbing Phone No and email from your FB page.

  4. Bulk lead can be added to the LMS use excel.

  5. For companies, we simplify the pricing model by introducing company-wise customized pricing.

  6. The system will automatically calculate the balance and credit utilize our central balance system.

  7. We make the order management system more transparent by introducing wallet transaction history.

  8. The updated central notification system will make your life easier by automatically notify new updates.

  9. Now users will get a blinking sound while chatting.

  10. Have multiple liked account? you will get automatic notifications from your link account.

  11. We make the inbox filter configurable from the user end.

  12. For any kind of help, users can check our Help Center document from the system.

Issues fix in this release

  1. Fix multiple Click Needed for Storing the Phone Number and Email.

  2. Users will get a notification when upload excels in LMS.

  3. Webhooks Code & DB optimized. So users will get a faster webhooks response. 

  4. Fix SMS campaign log.

  5. Update Login page UI.

  6. Update Grid Filter UI layout so that it will not break.

  7. Facebook Feed Right sidebar UI update.

  8. Profile picture Uploading issue.

  9. Inactive save button while saving Issue Tag.

  10. User tag mapping issue while uploading consumer with excel.

  11. Individual Permission added for reporting.

CommEngine 8.6

July 01, 2020

What’s New in Version 8.6

  1. We introduce a new module Lead Management System for companies to manage new or existing customers from our system easily.

  2. Want to add multiple products in an order? we enhance our system to add multiple products in an order.

  3. The downloadable and printable invoices can be generated in a single click for each order.

  4. Different categories of unlimited products can be added to the system with detailed info and price.

  5. We update our application to a multilingual system by adding Bangla as a new language.

  6. Company can run an SMS campaign from our system as we introduce new SMS campaign system.

  7. New mailing system implemented in Lead Management System module.

Issues fix in this release

  1. Our system can grab Bangla phone number automatically.

  2. Update performance by reducing internal API calls.

  3. Fix UI broken issue in mobile.

  4. Now business team members will get mail after create a new company.

CommEngine 8.5

February, 03, 2020

What’s New in Version 8.5

  1. Update look and feel of our main page.

  2. User can search and apply filter easily with new global filter.

  3. Now system will save all previous campaign history and filter for user to check and utilize.

  4. Same user can’t login from different system.

  5. User can see the correct snippet with inbox message.

Issues fix in this release

  1. Fix page access token refresh issue.

  2. Fix some internal error produce during process.

CommEngine 8.4

January, 20, 2020

What’s New in Version 8.4

  1. Now life will more easier as our AI based auto ticket assign system will perform all heavy lifting for you. Feed comments and inbox conversations will assign as new ticket to agents automatically utilizing round robin process.

  2. Agents roster(working hour) can be set and manage from our system, also agents performance analysis report will generate based on there day to day work.

  3. New ticket history grid help agents to manage ticket status and prospective leads more efficiently.

  4. Already delete any comment from FaceBook you can see this indication in ticket history grid on a separate column .

  5. Unfinished message or reply will not delete any more if you try to access other resource unconcernedly . System will provide automatic alert when someone has unfinished text which is not deliver or posted.

  6. Single click manual ticket assigning functionality is implemented to intensify the ticket assign procedure.

  7. System will automatically resize Inbox message image to meet facebook constrain.

  8. Make our real time notification system more robust and faster .

Performance Improvements

  1. Run the user synchronization process as delayed separate process.

  2. Improve performance to synchronize customer from facebook page to in our system.

  3. Update ticket assign UI.

  4. Filter realtime notification according to user role.

  5. While exporting excel from ticket history added new columns.

  6. Instantly show reply icon in Feed when reply any comment.

Issues fix in this release

  1. Fix Internet Error Issues.

  2. Fix exception when click to see post data in feed.

  3. Fix Inbox/Feed ticket count mismatch.

  4. Change cursor icon when the ticket is already hidden

CommEngine 8.3

November, 26, 2019

What’s New in Version 8.3

  1. Start of each week user will get automated weekly email with more interactive UI and analytics.

  2. Now user can edit inbox ticket from assign section with ease.

  3. Activity log report is now available to check company users daily activity at a glance.

  4. More optimize inbox with ‘Go to Inbox’ option in each section.

  5. More improved and organized real time notification system, now only assign person will get notification.

  6. Updated auto user synchronization process.

  7. Now export consumer mapping data into excel is more user friendly. 

  8. New updated ui for User Map. 

Issues fix in this release

  1. When any ticketed comment or reply is deleted, Make the ticket inactive. 

  2. Fix automated subscription issue for team and business edition. 

  3. When long text is put in inbox it becomes unusable.

  4. Fix global search issue in Inbox stream.

  5. Fix User name is not shown perfectly display as 'Facebook User'.

  6. Fix Inbox campaign duplicate message sending issue.

  7. Fix wrong campaign balance deduct issue on start a new campaign.

  8. Fix mark as done issue in inbox.

  9. Fixed Facebook tag import and re-sync issue.

  10. Fix done with tag error thrown issue in inbox.

 

CommEngine 8.2

October, 28, 2019

What’s New in Version 8.2

  1. Now we are providing ticket history export option in excel. We make it more robust for users by adding new fields such as notes, facebook comment link in excel file. More importantly user can export huge amount of history data without hampering their ongoing task. Is not it great enjoy! 

  2. It was painful to clear all filter data from Ticket history, we make life easy by reset all filter data just a button click.

  3. Anyone can pay their subscription fee automatically using our online payment options. 

  4. After login now user can navigate easily to their desired page from the home page .

  5. Want to display your company logo after login ? Within few seconds admin can update logo from administration section.  

  6. Company admin will get automated summary mail at the end of each week. Admin can add any user to this mail list if he wants.

  7. No need to go back and forth to check original comment against a post , just click the “Show Original Comment” it will load like a charm. 

  8. Campaign balance can be added easily from new campaign option. 

 

Issues fix in this release

  1. Stop user from campaign after balance crossed. It will pop up a message. 

  2. Fix ticket history sorting issue.

  3. Now user will see only his/her notification in the bell.

  4. Improve Feed FollowUp tab loading time.

  5. Display last conversation time instead of ticket time in userlist of Assign/ followUp/Done tab on Inbox.

  6. Improve Inbox ticket and Feed ticket count performance.

  7. Fix  First response time and resolve time in inbox ticket.

  8. Fix  Reassign issue from inbox.

  9. Fix template browser cache issue.

 

CommEngine 8.1.3(HotFix)

September 25, 2019

What’s New in Version 8.1.3

  1. Display Feeds comment count in stream .

  2. Display inbox conversation count in stream.


Issues fix in this release

  1. Fix inbox conversation time issue.

  2. Fix user filter issue during send campaign .



CommEngine 8.1.2(HotFix)

September 19, 2019

Issues fix in this release

  1. Improve Feed loading performance.

  2. Improve Inbox stream and tickets loading time .

  3. Fix duplicate communication display issue in Inbox stream.

  4. Now all type of file format is shown in inbox message such as Pdf, Excel. 

  5. Implement automatic update the stream and ticket when any ticket is assigned in Feed or Inbox.

  6. Update some label and text

 

CommEngine 8.1

September, 16, 2019

What’s New in Version 8.1

  1. From Now anyone can tag a Stream message from Feed and mark it as done.

  2. Till now it was not possible to hide ticket from Assign, Follow up and Done, So we add a new action button to hide any communication from  Assign, Follow up and Done

  3. Now user can see reply indicator green button in Assign, Follow up and Done tickets.

  4. Mistakenly create a ticket , user can easily delete this ticket form Assign from Feed.

  5. Reporting is so easy now, user can export all tickets history as excel in a single click from Ticket History.

  6. Feed is now showing FaceBook like impression when load messages in stream. 

Bug Fixes

  1. Fix ticket history grid look and fill and calendar control break down issue in Ticket History.

  2. Date time filter will now provide filter data till last minute.

  3. Comment reply indicator is now showing perfectly as green icon in feed stream messages.

  4. Fix wrong template loading issue when user switching from one page to another.

  5. Fix calendar control breaking issue in all places.