Business Wise Feature
Product | Feature | Free | Small Business Type | Medium Business Type | Large Business Type/ Agency/ Enterprise |
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Communication Management |
| Free | Free | 450Tk / Per Month | Call for Quote |
| Inbox Management | Yes | Yes | Yes | Yes |
| Feed(Comment/Reply) Management | Yes | Yes | Yes | Yes |
| Auto Assign | - | - | - | Yes |
| Consumer Follow-Up Reminder | - | - | Yes | Yes |
| Issue Tagging | - | Yes | Yes | Yes |
| History/Ticket History | - | Last 30 days Ticket will be saved | Last 60 days Ticket will be saved | Last 60 days Ticket will be saved(Have customization facility) |
| History/Ticket History Download | - | - | Yes | Yes |
| Multiple Page Real Time Notification | - | - | - | Yes |
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Consumer Management |
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| Free | 450Tk / Per Month | Call for Quote |
| Consumer Tagging | - | Yes | Yes | Yes |
| Consumer List Download | - | - | Yes | Yes |
| Consumer List Upload | - | - | - | Yes |
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Order Management |
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| 2TK / Per Successful Order | 5TK / Per Successful Order | Call For Quote |
| Order Creation | - | Yes | Yes | Yes |
| Inform Consumer About Order | - | Yes | Yes | Yes |
| Order List Download | - | - | Yes | Yes |
| Product Entry | - | Yes | Yes | Yes |
| Product Excel Upload | - | - | - | Yes |
| Invoice generate(Without Logo) | - | Yes | Yes | Yes |
| Premium Invoice(With Brand Logo) | - | - | Yes | Yes |
| Custom Order Massage | - | - | - | Yes |
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Lead Management |
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| 5TK / Per Lead | 15TK / Per Lead |
| Lead Creation | - | - | Yes | Yes |
| Lead List | - | - | Yes | Yes |
| Lead Tagging | - | - | Yes | Yes |
| Send Email to Lead | - | - | - | Yes |
| Send SMS to Lead | - | - | - | Yes |
| Send Message via Messenger | - | - | - | Yes |
| Lead Saved Duration | - | - | 60 days | 1 Year(Have customization facility) |
| Upload Lead | - | - | - | Yes |
| Download Lead | - | - | Yes | Yes |
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Campaign Management | On Demand Feature |
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| SMS Campaign | 0.30Tk/Per SMS | .30Tk/Per SMS | .30Tk/Per SMS | .30Tk/Per SMS |
| EMAIL Campaign | 0.10TK/Per Email | 0.10TK/Per Email | 0.10TK/Per Email | 0.10TK/Per Email |
| FB Post Wise Campaign | ? | ? | ? | ? |
| Issue Tag Wise Campaign | ? | ? | ? | ? |
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Dashboard Analytics | Premium Feature |
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| 450Tk/ Per Month | Call For Quote |
| Total Engagement Analytics | - | - | Yes | Yes |
| Ticket Status Analytics | - | - | Yes | Yes |
| Ticket Handling Analytics | - | - | Yes | Yes |
| Agent Performance Analytics | - | - | Yes | Yes |
| Weekly Best Performer | - | - | - | Yes |
| User Category Analytics | - | - | Yes | Yes |
| Issue Category Analytics | - | - | Yes | Yes |
| Engagement Prediction | - | - | - | Yes |
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Administration & Role Management |
| Free | Free | 500Tk/ Per Month | Call For Quote |
| Admin User Count | 1 | 1 | 2 | Have customization facility |
| Additional User Count | 0 | 0 | 1~5 | Have customization facility |
| Organization Unit | - | - | - | Yes |
| Role | - | - | Yes | Yes |
| Language Change | - | - | Yes | Yes |
| Theme Change | - | - | Yes | Yes |
| Tool Logo Change | - | - | - | Yes |
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Reporting | Premium Feature |
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| 450Tk/ Per Month | Call For Quote |
| Agent Activity Log | - | - | - | Yes |
| Agent Performance Analytics Details | - | - | Yes | Yes |
| Ticket Handling Details | - | - | Yes | Yes |
| User Tag Analytics | - | - | Yes | Yes |
| BI Reporting | - | - | - | Yes |
| Business Prediction Reporting | - | - | - | Yes |
| Custom Reporting | - | - | - | Yes |
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Support | Premium Feature | Free | Free | 450Tk/ Per Month | Call For Quote |
| Facebook Messenger Support | Yes | Yes | Yes | Yes |
| Email Support(According to SLA) | - | - | Yes | Yes |
| Over Phone Support | - | - | - | Yes |
| Instant Support(According to SLA) | - | - | - | Yes |
| Dedicated Man Support | - | - | - | Yes |