...
Product | Feature | Free | Small Business Type | Medium Business Type | Large Business Type/ Agency/ Enterprise |
|---|---|---|---|---|---|
Communication Management | Free | Free | 450Tk / Per Month | Call for Quote | |
Inbox Management | Yes | Yes | Yes | Yes | |
Feed(Comment/Reply) Management | Yes | Yes | Yes | Yes | |
Auto Assign | - | - | - | Yes | |
Consumer Follow-Up Reminder | - | - | Yes | Yes | |
Issue Tagging | - | Yes | Yes | Yes | |
History/Ticket History | - | Last 30 days Ticket will be saved | Last 60 days Ticket will be saved | Last 60 days Ticket will be saved(Have customization facility) | |
History/Ticket History Download | - | - | Yes | Yes | |
Multiple Page Real Time Notification | - | - | - | Yes | |
Consumer Management | Free | 450Tk / Per Month | Call for Quote | ||
Consumer Tagging | - | Yes | Yes | Yes | |
Consumer List Download | - | - | Yes | Yes | |
Consumer List Upload | - | - | - | Yes | |
Order Management | 2TK / Per Successful Order | 5TK / Per Successful Order | Call For Quote | ||
Order Creation | - | Yes | Yes | Yes | |
Inform Consumer About Order | - | Yes | Yes | Yes | |
Order List Download | - | - | Yes | Yes | |
Product Entry | - | Yes | Yes | Yes | |
Product Excel Upload | - | - | - | Yes | |
Invoice generate(Without Logo) | - | Yes | Yes | Yes | |
Premium Invoice(With Brand Logo) | - | - | Yes | Yes | |
Custom Order Massage | - | - | - | Yes | |
Lead Management | 5TK / Per Lead | 15TK / Per Lead | |||
Lead Creation | - | - | Yes | Yes | |
Lead List | - | - | Yes | Yes | |
Lead Tagging | - | - | Yes | Yes | |
Send Email to Lead | - | - | - | Yes | |
Send SMS to Lead | - | - | - | Yes | |
Send Message via Messenger | - | - | - | Yes | |
Lead Saved Duration | - | - | 60 days | 1 Year(Have customization facility) | |
Upload Lead | - | - | - | Yes | |
Download Lead | - | - | Yes | Yes | |
Campaign Management | On Demand Feature | ||||
SMS Campaign | 0.30Tk/Per SMS | .30Tk/Per SMS | .30Tk/Per SMS | .30Tk/Per SMS | |
EMAIL Campaign | 0.10TK/Per Email | 0.10TK/Per Email | 0.10TK/Per Email | 0.10TK/Per Email | |
FB Post Wise Campaign | ? | ? | ? | ? | |
Issue Tag Wise Campaign | ? | ? | ? | ? | |
Dashboard Analytics | Premium Feature | 450Tk/ Per Month | Call For Quote | ||
Total Engagement Analytics | - | - | Yes | Yes | |
Ticket Status Analytics | - | - | Yes | Yes | |
Ticket Handling Analytics | - | - | Yes | Yes | |
Agent Performance Analytics | - | - | Yes | Yes | |
Weekly Best Performer | - | - | - | Yes | |
User Category Analytics | - | - | Yes | Yes | |
Issue Category Analytics | - | - | Yes | Yes | |
Engagement Prediction | - | - | - | Yes | |
Administration & Role Management | Free | Free | 500Tk/ Per Month | Call For Quote | |
Admin User Count | 1 | 1 | 2 | Have customization facility | |
Additional User Count | 0 | 0 | 1~5 | Have customization facility | |
Organization Unit | - | - | - | Yes | |
Role | - | - | Yes | Yes | |
Language Change | - | - | Yes | Yes | |
Theme Change | - | - | Yes | Yes | |
Tool Logo Change | - | - | - | Yes | |
Reporting | Premium Feature | 450Tk/ Per Month | Call For Quote | ||
Agent Activity Log | - | - | - | Yes | |
Agent Performance Analytics Details | - | - | Yes | Yes | |
Ticket Handling Details | - | - | Yes | Yes | |
User Tag Analytics | - | - | Yes | Yes | |
BI Reporting | - | - | - | Yes | |
Business Prediction Reporting | - | - | - | Yes | |
Custom Reporting | - | - | - | Yes | |
Support | Premium Feature | Free | Free | 450Tk/ Per Month | Call For Quote |
Facebook Messenger Support(According to SLA) | Yes | Yes | Yes | Yes | |
Email Support(According to SLA) | - | - | Yes | Yes | |
Over Phone Support | - | - | - | Yes | |
Instant Support(According to SLA) | - | - | - | Yes | |
Dedicated Man Support | - | - | - | Yes |
...