Know Your Customer for B2B Clients

Survey Question / KYC : From the prospective B2B Client

To know our prospective client’s expectation and need analysis we will ask some questions which are helped us to find actual pricing estimation . The question are giving bellow-

1. How many social media channels (facebook, messenger,instagram,whatsapp) do you use for communication?

2. How many facebook pages do you have?

3. Do you have Fulfillment Resources or Agency for handling social media responses?

4. How many Fulfillment Resources handled Social Media?

5. How many tickets (Feed and inbox) are handled by your Fulfillment Resources per day/week/month?

6. What is your Social Media management journey? Need Explanation.

7. Do you do prospective customer profiling for your database?

8. Do you follow up  prospective customers?

9. Do you segment your communication or prospective customer?

10. Do you get direct orders from social media? 

11. How many leads do you get from social media?

12. What do you do if you get a lead or order from social media?

13. Do you get expected visibility from your current social media journey?

14. Do you have a Customer Experience Management Strategy ?

15. What’s your Brand Expectation from social media? 

16. Do you do any trend analysis, SKU wise sales analysis, Segment wise communication & support analysis and performance analysis of Fulfillment Resources ?

17. How do you get your analytics?

18. Are you ready to invest more to go the extra mile like Prospective Customer Profiling, Warm and Cold both Lead Management, order management & invoicing,  Data analytics and Real time dashboard?

19. Do you need Business Analyst and Business Intelligence? Are you ready to Invest on it?

20. How much do you burn annually regarding Social Media purposes?